Outlook 2016 mfa password loop.
Sep 21, 2022 · A complete POS for having such a loop.
Outlook 2016 mfa password loop. Jul 27, 2023 · Although MFA creates multiple layers of security which helps to increase the assurance that the person trying to gain access is actually who they claim to be, there have been issues concerning the MFA used for Outlook. Their account isn't locked in Azure Active Directory either. Using Azure Portal: Sign in to the Azure portal with the tenant Global Administrator account or an Account with an Authentication Administrator role. Join Now Has anyone else experienced Outlook 2016 stuck in an authentication loop when you have multi-factor authentication (MFA) enabled Jul 15, 2024 · If that doesn't resolve your issue with MFA endless loop, then you'll have to contact your IT department to reset your MFA status, so you can set up the Microsoft Authenticator app as your verification method. I would recommend resetting MFA for the user and doing the initial MFA register process again. Feb 20, 2019 · Has anyone else experienced Outlook 2016 stuck in an authentication loop when you have multi-factor authentication (MFA) enabled on Office365? The sequence is that Outlook displays the modern authentication screen for yo… Dec 11, 2017 · Has anyone else experienced Outlook 2016 stuck in an authentication loop when you have multi-factor authentication (MFA) enabled on Office365? The sequence is that Outlook displays the modern authentication screen for yo… Oct 14, 2025 · Under App passwords, select Create a new app password. This means that if Outlook 2013 is not configured to use modern authentication, it loses the ability to connect. Anybody had this issue? What can be done here? I tried uninstalling Office and re-installing. Clear Cookies and Cache: Sometimes, the loop might be due to corrupted cookies or cache. Nov 10, 2020 · Fix outlook asking for password again and again In this video we will get to know about the kind of password prompt we are receiving and the reason for the same respectively. Aug 12, 2025 · In this tutorial, you will learn practical methods to diagnose and fix the problem of Outlook repeatedly asking for password, so you can handle your email without annoying interruptions. com but the outlook application keeps asking for the password even though the right password is being used. The modern authentication window was just a blank box. Mar 7, 2025 · Fix Outlook Asking for Password Repeatedly on Windows Outlook’s repeated password prompts are the digital equivalent of that one friend who just can’t remember your name—frustrating and seemingly endless. com , Thank you for reaching out Microsoft Q&A. Then we excluded the MFA of MSOffice applications with Conditional access. After 30 minutes on the phone with MS support the best they could offer was a registry tweak to disable modern authentication, which did allow the user to May 27, 2022 · Hi! When trying to enable MFA for users we ran into an issue where Outlook would constantly prompt for the user to sign in regardless of whether they checked “remember password”. Sep 21, 2020 · Has anyone else experienced Outlook 2016 stuck in an authentication loop when you have multi-factor authentication (MFA) enabled on Office365? The sequence is that Outlook displays the modern authentication screen for yo… Apr 12, 2018 · Has anyone else experienced Outlook 2016 stuck in an authentication loop when you have multi-factor authentication (MFA) enabled on Office365? The sequence is that Outlook displays the modern authentication screen for yo… A user with MFA will occasionally get stuck in a loop and will be presented with a blank window when trying to login to any MS app. But every time I try to add an account to Mail (in control panel, so I can use it in outlook) it will drop the modern authentication window but it's blank so I'm… Feb 8, 2024 · The only Exchange Server that will stay on-premises is Exchange Server 2016. I tried deleting Outlook profile and creating a new one. Jun 25, 2025 · Describes an issue that causes you to be prompted for your password every time that Outlook 2016 or Outlook 2013 starts. Provides a resolution. We are running on Exchange 2016 CU21 with the most recent SU patch. and you can click sign in, as soon as you enter the email address and press enter to get the MFA pop up, it never pops up, and send you back to the previous screen. Feb 17, 2025 · A client was facing an issue where end users were stuck in a login loop when trying to access Intune-managed apps (such as Outlook and Teams) on their mobile devices using their corporate credentials. Many users have reported that after they enabled MFA, they have been unable to access their Outlook account. When a user changes their password from their computer, the next time they close and re-open Outlook, they are prompted via modern authentication for their password. 0. com account to Outlook 2016 or Outlook 2013. If the Sep 3, 2025 · This article explains the causes of an Office365 authentication loop, including MFA mismatches with Azure AD and expired Active Directory passwords. 0 will be used in place of 16. We also use modern authentication. I have tried: - Closing and reopening Outlook - Clearing out Credential Manager completely. When this is set as the Primary method, it can cause all sign-in methods to break and result in a continuous sign-in loop. Copy the app password displayed and enter it in the password field when you're connecting your Outlook. Topic Replies Views Activity Outlook Needs password then sign in is broken O365 Software & Applications general-saas-cloud-computing , microsoft-office-365 , question 6 612 September 4, 2023 Outlook Randomly losing credentials Software & Applications Nov 9, 2018 · Hello! I used this article Microsoft Support to set up 2FA for a new test user account on my domain, then tried to add the account to Outlook 2016 that already has my main account and another account on my domain connec… Jun 25, 2025 · For more information, see Outlook prompts for password and doesn't use Modern Authentication to connect to Microsoft 365. Feb 8, 2024 · The only Exchange Server that will stay on-premises is Exchange Server 2016. After starting Outlook successfully connects to the on-premises Exchange server (or Microsoft… Jan 2, 2019 · This morning we had a few users report they were unable to log into Outlook 2016 after updating their passwords. But every time I try to add an account to Mail (in control panel, so I can use it in outlook) it will drop the modern authentication window but it's blank so I'm… Oct 9, 2018 · Only a few administrators use MFA now. I tried to setup Intune at my work and we are having issue where after a device enrolls into Intune, all office applications loop during the sign in process. Jun 25, 2025 · Describes an issue in which you're repeatedly prompted for your credentials in Outlook for Mac version 15. We've had four instances where the employee is repeatedly prompted to authenticate until it gives a message saying that they've met the limit of… I tried registering the account to my Outlook Desktop app and for some reason I am in a credential prompt loop that always asks for it anytime I input my password. I’ve seen it default to something like their user ID, but not what it should be. We’ve got all Office 2016 or 2019 in the environment. Feb 13, 2025 · Good day all i'm currently experiencing a strange issue with Outlook being prompted for Username and password after migration. We are using a hybrid setup for Azure AD and on-prem domain controllers that replicate. 0, is for Outlook version 2016 if you are using the previous version of Outlook you may change it's value. I cancel that menu and I am able to send and receive email on both accounts. In this case, users who had a problem only in case of password change were informed to log in to MsOffice 365 applications with their new passwords. After Feb 14, 2025 · Set its value to 0. Find step by step how to solve the problem. The apps would continuously switch between the managed app and Microsoft Authenticator, preventing a successful login. Feb 19, 2020 · Has anyone else experienced Outlook 2016 stuck in an authentication loop when you have multi-factor authentication (MFA) enabled on Office365? The sequence is that Outlook displays the modern authentication screen for yo… I also have users with email on their phones prompting for password. Jun 29, 2020 · Regarding “We have a few Outlook 2016 users constantly receiving a popup for their password”, are they getting the old-style small popup with user name, password, and the checkbox to remember the password? If so, try adding the following settings via a reg file, reboot, then open Outlook. However, if we enable ADAL in tenant level and Outlook client level (by default, Outlook 2016 enable ADAL), it will use browser to authenticate so we do not need to use app password. Entering the password will cause the prompt to reappear, creating a loop. Sep 15, 2020 — Outlook not prompting for mfa; Cant get outlook to use multi factor authentication in office 2016; Outlook 2016 mfa password loop; Outlook not . It seems like outlook and teams also have the same issue. Chrome or Firefox will challenge with mfa if you haven't signed in yet, or run incognito / private. Hi all, I enabled MFA for all of my users this morning and some of them are using the iPhone mail app instead of the Outlook mobile app. any guidance you can share to help resolving this issue. Fix login issues with these simple troubleshooting steps and get back to seamless email access. May 27, 2025 · When Outlook repeatedly asks for a password, it may not be checking for mail and could be trapped in a password prompt loop. I work for an MSP and over the past few months, I've observed a recurring issue with Office 365, specifically with Outlook, causing a login loop. Microsoft Office General WindowsGet answers from your peers along with millions of IT pros who visit Spiceworks. Oct 9, 2018 · 1 I have an Office 365 account set up with two email accounts under one profile in Mail 32 in control panel. The Outlook credential prompt keeps coming back. I then realized that… Most password prompt issues in Outlook are resolved by installing the latest update to Outlook or applying the registry update for Outlook 2013 if using modern auth. Aug 13, 2021 · I have a problem similar to this, but there are additional symptoms, and solutions proposed there did not work. exe -S OutlookEmailSetupScenario -AcceptEula It says there are no… Sep 5, 2019 · Has anyone else experienced Outlook 2016 stuck in an authentication loop when you have multi-factor authentication (MFA) enabled on Office365? The sequence is that Outlook displays the modern authentication screen for you to enter your password. This will stop the loop and allow you to reconfigure MFA. Check the conditional access policies in your Azure AD tenant to ensure that they are not blocking access to the affected applications. If you’re experiencing the same issue, I created this guide to help you Aug 30, 2021 · Has anyone else experienced Outlook 2016 stuck in an authentication loop when you have multi-factor authentication (MFA) enabled on Office365? The sequence is that Outlook displays the modern authentication screen for yo… Manage your sign-in activity and security information for Microsoft accounts with My Sign-Ins. We are all on Aug 13, 2024 · Get the solution for Outlook needs password after Hybrid Modern Authentication implementation. Does anyone else randomly have users who get into this loop where iOS mail prompts for the users password, they put it in, they get a MFA request, they approve it, and then it just loops? in this instance the user just changed their password, so were going to delete email, remove account from authenticator and re-add it, but sometimes it will randomly happen as well May 27, 2025 · Outlook's password loop driving you crazy? Get quick fixes to stop the repeated prompts and ensure your email password is remembered every time. May 12, 2025 · The following issue, was appear in Outlook after updating the Office 365 applications on a Windows 10 PC: After launching Outlook, the program prompts to authenticate with the Office 365 account. Navigate to Azure Active Directory > Users > All users > Choose the user you wish to perform an Mar 25, 2025 · Fix Outlook not prompting for MFA. Check the MFA settings for the affected applications in the Azure AD portal and ensure that they are properly configured. Apr 12, 2018 · So, if you are using the Outlook 2013, please make sure you have created the App password and you can enter the App password if your Outlook 2013 continue pops up for password; if you are using Outlook 2016, please check if the ADAL has been enabled. If you’re a Windows user wrestling with Outlook demanding your credentials over and over again, you’re not alone. Here 16. Mar 7, 2025 · Stop Outlook from repeatedly asking for your password on Windows. After some research we found that users need to add an app password and use that for MFA but we can not get the Outlook desktop app to prompt for that password. Up until recently, I had no issues whatsoever using these Exchange accounts… Dec 11, 2023 · User constantly getting password prompt even with the correct password user still not able to authenticate. Thank you for your help! Oct 1, 2023 · In this guide, we show the 3 solid methods to fix Outlook password pop up screen blank/white or disappears quickly issue with Office 365 Outlook. I can not get it to prompt with the O365 login page for modern authentication. 0 Sep 20, 2023 · Hi, We were setting our employees up with MFA authenticating through 8x8 either text or call. 21 when you use a federated account and modern authentication is enabled. If you have a Microsoft 365 Developer subscription (personal) and your Administrator login is in the Authenticator loop of death, then Microsoft's Data Protection Team advises you have to delete your subscription. We do have MFA enabled. Basic authentication is turned off for Exchange Online mailboxes on Microsoft 365. We have a hybrid Exchange setup as well. its Nov 2, 2021 · The problem disappeared after we performed account opening or verification (MFA) in MsOffice 365 products. Everyone else just uses O365 credentials. Apr 12, 2018 · Has anyone else experienced Outlook 2016 stuck in an authentication loop when you have multi-factor authentication (MFA) enabled on Office365? The sequence is that Outlook displays the modern authentication screen for yo… Feb 22, 2019 · Once MFA enabled Outlook 2016 behaviour is to use *Clear rather than *Bearer (Modern Auth) and constantly prompts User for password. Edit: further to this, if outlook gives a 2 line prompt window for username and password, you need to update outlook or change registry key. This issue began to occur after installing a newer version of Exchange Server in the organization or following a configuration change. Whether you enable SSO or not, if you enable MFA, we need to use app password to set up Outlook. They have to remove the email account then re-add it and that works luckily. Close the registry and check the option in Outlook again - it should still be greyed out but unchecked. Or, you can't create a profile. Mar 8, 2018 · Have any of you, recently, connected an MFA enabled Microsoft Account (MSA) to Outlook 2016 (desktop) without having to use an app password? If there is documentation on this specific topic one way or the other, I can't find it. I just discovered the recent adopters of Office 2019 who setup Outlook before I enabled Modern Authentication will need to recreate an Outlook profile for it to maintain the password. MAPI/HTTP cannot be disabled. 19043. If you clicked yes, then changed your password you get thrown into a loop. If you use Azure MFA as your multi-factor solution, Microsoft provide a workaround for the password loop problem. So kind of stuck there! Do you find yourself stuck in a frustrating MFA login loop in Microsoft 365? Here’s a comprehensive guide to overcoming that challenge, detailing why it happens, how to fix it, and how to avoid similar issues in the future. Apr 3, 2025 · Information Technology Services (ITS) has identified an issue affecting users who have selected the Outlook Mobile app as their Primary sign-in method for Multi-Factor Authentication (MFA). Apr 12, 2018 · Hi Ziv Ka, It is different if you enable MFA and not enable MFA in SSO environment or pure online environment. Jul 24, 2025 · You're describing what's commonly referred to as an Outlook authentication “doom loop”, where it continuously prompts for login and MFA without progressing. Nov 21, 2024 · Reset MFA Settings: If you have another admin or support access (even from a different account or role), try to reset MFA settings for the account in question. I tried registering the account to my Outlook Desktop app and for some reason I am in a credential prompt loop that always asks for it anytime I input my password. I've deleted the profile from Control Panel -> Mail and re-added but it still keeps prompting with the windows Mar 7, 2025 · Fix Outlook Asking for Password Repeatedly on Windows Outlook’s repeated password prompts are the digital equivalent of that one friend who just can’t remember your name—frustrating and seemingly endless. - Deleting any old profiles in Control Panel Jan 14, 2018 · Update – January 8th 2018: After upgrading from Exchange 2016 CU7 to Exchange 2016 CU8 and restarting the server, the password prompt was occurring again on internal/external domain joined computers. Windows users who rely on Outlook for work, school, or personal communication know how seamless their routine can be—until the app suddenly refuses to remember their login. Entering the password doesn't work. I Understand you Stuck in an infinite loop of MFA Action Required Can I know are you only admin for the organization or any other admin is available in the organization? Feb 11, 2022 · Hi all, I am trying to use conditional access with the outlook app that came installed with the home edition of Windows. Also if you ever sign into a different Microsoft account (for example, a user let their child access their school email on their computer or something) and clicked remember my password you get into that same SSO loop. Mar 17, 2024 · A widespread problem is when Outlook keeps asking for the user credentials, even if the correct password is specified. Aug 14, 2019 · We had the issue where Outlook 2016 kept prompting for a password for an Office 365 user whose laptop was connected to their Office 365 account using Windows 10 Pro. How to fix Outlook keeps prompting for password? Articles Why is my Outlook client not showing a 2FA prompt when Microsoft 365 is protected by Duo? Explore other articles on this topic. The fix has been to disable modern authentication. We've had four instances where the employee is repeatedly prompted to authenticate until it gives a message saying that they've met the limit of… Jun 25, 2025 · Describes an issue in which you're repeatedly prompted for your credentials in Outlook for Mac version 15. If Outlook keeps prompting for password after a reboot or logoff/logon, check the Persistence parameter of the entries created in Windows Control Panel > Credential Manager > Windows Credentials. Apr 14, 2022 · After migrating mailboxes from on-premise Exchange 2013 to Office 365, some Microsoft Outlook 2016/2019/Office 365 clients kept on getting a message on the bottom right-hand corner of Outlook saying “Need Password” without being prompted to enter it, they would click on the message and it would disappear, and Outlook would resume receiving emails but after […] Jun 1, 2018 · Has anyone else experienced Outlook 2016 stuck in an authentication loop when you have multi-factor authentication (MFA) enabled on Office365? The sequence is that Outlook displays the modern authentication screen for yo… Feb 7, 2025 · Hello @jjrbuildingblock. outlook for example will prompt the user that it needs a password. Note: for Outlook 2013, 15. 1165], I have two email accounts configured in Outlook 201 Jan 29, 2020 · October 12, 2022 Outlook 2016 password prompt with MFA enabled Cloud Computing & SaaS microsoft-office-365 , question 7 446 February 25, 2019 Issues with MFA After Activation Cloud Computing & SaaS microsoft-office-365 , question 20 413 November 29, 2021 Outlook 2016 + 365 keeps asking for credentials Software microsoft-office , question 160 Sep 21, 2022 · A complete POS for having such a loop. Apparently one of our user's Outlook was setup with basic authentication. Every time Outlook 2016 is open it prompts for just one of the accounts passwords, I enter the password in and it is just a never-ending loop. This tutorial Dec 1, 2023 · Are you stuck in a Microsoft 365 MFA Loop and can't gain access to your account? Then follow this step by step guide and gain access in under 5 minutes!. Mar 23, 2023 · Hi hrapture, I hope I can help you with this question. Why did Outlook not accept the credentials, and what is the solution for Outlook prompts for password after migration to Office 365? Solution for Outlook prompts for password after migration to Office 365 Here are a couple of scenarios of how this can happen: Jul 17, 2021 · Trying to make Outlook 2016 work on Windows Server 2008 R2 Standard with O365 accounts. Dec 12, 2020 — Outlook 2016 mfa password loop I can't take credit for the command, my boss found it via Google, but here is the fix that has worked for us:. For more information, see Outlook 2010, 2013, 2016, or Outlook for Microsoft 365 doesn't connect Exchange using MAPI over HTTP as expected. The strange thing is if i use the new SaRA tool - SaRACmd. I’ve tried ALL the supposed reg fixes, removed all credentials in Cred Manager, disconnected all Accounts in Windows. however we disable modern authentication using registry key enableadal = 0 can fix this issue but this is not feasible. Learn causes, solutions, and tips to restore Multi-Factor Authentication for secure email access. For more information, see Basic authentication in exchange online. The user could use the Windows mail and calendar apps but Outlook wouldn’t connect and kept prompting for a Jul 8, 2024 · How to fix the Office 365 Outlook error message stating that to keep your account secure, you need to update your browser Jun 10, 2019 · User opens outlook (2016 current monthly) and it shows the "need password" screen at the bottom and no email is sent/received, when we click on it we see a white box comes up and goes away, it does not give them the option. Whenever I enabled conditional access MFA, it kept prompting me to enter my password over and over and again. Oct 2, 2019 · I’d also check the user ID that’s filled in for the user. Showed up the same in safe mode and when trying to create a new profile. Provides a workaround. May 29, 2024 · I'm having issues with the Outlook installation on my Windows 10 work PC with email accounts added as Exchange accounts (Exchange 2016 hosted by OVHCloud, not on Microsoft 365). When MFA was enabled they all got locked out of their email (as it should be) but when signing back in, they went through a loop of re-entering their apple mail password, rerouting to GoDaddy (we use godaddy o365), then going back to mail and having it say Jun 25, 2025 · Describes an issue that causes Outlook 2016 for Mac to repeatedly prompt the user for authentication. Stay posted for more information. They will open Outlook, and Outlook will say it "Needs Password" Jul 10, 2025 · The Outlook clients start to prompt for a password when connecting to Exchange Server. On Windows 10 [b10. Each user gets an App Password to use for any applications that do not support Modern Authentication or any applications that are not enabled for Modern Authentication. Dec 11, 2017 · Has anyone else experienced Outlook 2016 stuck in an authentication loop when you have multi-factor authentication (MFA) enabled on Office365? The sequence is that Outlook displays the modern authentication screen for you to enter your password. Apr 26, 2025 · Very few things derail digital productivity like being stuck in a relentless Outlook password loop. Jun 27, 2023 · Outlook continually prompts for password. However, after typing the user's credentials, the authentication fails every time, despite the fact that the user can log on without any problems in Office 365 and Outlook on the web. Outlook sign in prompts appears and disappears (been happening every since turned on Modern Authentication) We enabled Modern Authentication on for a client of ours some time early last year, and periodically since then we get waves of problems where users cannot sign into Outlook. Dec 18, 2017 · Has anyone else experienced Outlook 2016 stuck in an authentication loop when you have multi-factor authentication (MFA) enabled on Office365? The sequence is that Outlook displays the modern authentication screen for yo… Jan 17, 2023 · A user is able to sign in at office. Sep 20, 2023 · Hi, We were setting our employees up with MFA authenticating through 8x8 either text or call. Here are several steps to help prevent this issue and ensure Outlook remembers your password permanently. The repeated issue logging in started after I enabled the modern authentication in the Office 365 administration panel. Now that Microsoft has disabled this, they're being prompted for credentials from the classic gray windows authentication dialogue. Does anyone else randomly have users who get into this loop where iOS mail prompts for the users password, they put it in, they get a MFA request, they approve it, and then it just loops? in this instance the user just changed their password, so were going to delete email, remove account from authenticator and re-add it, but sometimes it will randomly happen as well A user with MFA will occasionally get stuck in a loop and will be presented with a blank window when trying to login to any MS app. Issue After protecting Microsoft 365 with Duo, the Outlook client does not display the expected Duo login prompt. How to fix (or workaround) the Modern Authentication (OAuth / OAuth2) pop up box in Outlook 2016 or Outlook 2019 when it doesn't let you type in the username and password or is blank and closes Jan 13, 2022 · Has anyone else experienced Outlook 2016 stuck in an authentication loop when you have multi-factor authentication (MFA) enabled on Office365? The sequence is that Outlook displays the modern authentication screen for yo… Hi r/sysadmin, longtime lurker, first-time poster. The user will type their password and access mail successfully; however, they will be prompted for their Oct 22, 2021 · MFA works with every other aspect of our environment except for outlook desktop app. Recommended Continue reading Apr 21, 2017 · We currently have an on-premise AD domain and Office 365 for mail, using AAD Sync. The symptom is that the user is prompted for their O365 password in Outlook, which they supply, the dialog box spins its gears, then requests the user's email or password again, ad infinitum. qgdpwuvn3uxxwxv4y58a3h8h9whztjai6ijifd9tg8ukxu49p