Chs alliance complaints. Partnership is core to CAFOD’s way of working.

Chs alliance complaints. May 10, 2021 · The CHS Alliance is looking for a provider to help them review the organisation’s remuneration framework. The CHS Alliance seeks to maintain its reputation as an alliance of members who undertake high quality and accountable work, provide the best Dec 23, 2023 · CHS Alliance’s new Managing complaints package, funded by USAID, aims to help humanitarian and development organisations, regardless of their size or location, to develop or update an effective complaint management mechanism. In cases where a conflict of interest exists that makes it inappropriate for Committee representative to participate in the review of a particular complaint, (including but not limited to, cases in which complaints are brought against a Committee representative’s agency), the representative will The CHS Alliance is a global alliance of humanitarian and development organisations committed to making aid work better for people. Together, we are a movement to strengthen accountability and to put people affected by crisis at the heart of what we do by applying the Core Nov 25, 2017 · The Inter-Agency Standing Committee (IASC) Principles has recently developed and endorsed a revised version of the Commitments on Accountability to Affected People and Protection from Sexual Exploitation and Abuse (CAAP) to reflect essential developments such as the Core Humanitarian Standard (CHS). It reflects good practice and includes a user-friendly step-by-step implementation process, customisable templates, checklists, hints and Apr 7, 2025 · The CHS PSEAH Index is designed to help organisations verifying their performance against the CHS to determine whether they have the policies and practices in place to protect their staff and people in vulnerable situations. Hear how their adoption of an effective complaints mechanism led to real change for people receiving aid. The CHS Alliance thanked the committee for the opportunity to comment and request to be engaged in the consultation and further discussions. Jun 25, 2025 · This innovative approach moved the Alliance’s work to focus at country level work to harness peer learning. Non-disclosure agreements, or NDAs, are not new and have been included in employment contracts for decades to prevent an employee divulging certain information to third parties. Country Director of Concern, Francesco Tropea reflected, “The launch of the CHS was a success in terms of the content of the exchanges and the interest of the participants. The CHS sets out nine commitments to ensure that organisations support people and communities affected by crisis and vulnerability in ways that respect their rights and dignity and promote their primary role in finding solutions to the crises they face. ZOA has a long tradition of investing in accountability; that’s why we became an active member of the CHS Alliance in 2016 and completed a CHS self-assessment, verified by the CHS Alliance, in 2017 before starting the CHS certification process with HQAI. Oct 24, 2022 · CHS Alliance’s upcoming Complaints Guideline and Toolkit will help all aid delivery organisations, regardless of size or location, to develop an effective complaint handling mechanism. Together, we are a movement to strengthen accountability and to put people affected by crisis at the heart of what we do by applying the Core A lessons learned review following an incident is a critical step in improving policies and case handling procedures and preventing future incidents It provides an opportunity to assess what worked well, identify areas of improvement and measures to better protect individuals. While the application procedure and approval process are the same for both types of membership, there are diferent eligibility criteria, application requirements, rights, responsibilities and Oct 29, 2024 · We are working with other donors, including DANIDA in Denmark, and hope to see the CHS recognised and funded by more governments and agencies across Europe and beyond. Mar 22, 2024 · At the end of July 2020, the CHS Alliance submitted its feedback to the Steering Committee of the Legal Review of the Aid Worker Registration Scheme, coordinated by DFID in the UK. STEP 2: DECIDING WHETHER TO INVESTIGATE This information was first published in the CHS Alliance Guidelines for Investigations 2015 and is copyright of the CHS Alliance May 25, 2020 · Putting people at the heart of humanitarian action is reflected in our vision and mission. Organisations often have The CHS Alliance is a global alliance of humanitarian and development organisations committed to making aid work better for people. This Complaints Policy is consistent with CHS Commitment 5: “Communities and people affected by crisis have access to safe and responsive mechanisms to handle complaints,” with complaints being “welcomed and addressed. The CHS Alliance is a global alliance of humanitarian and development organisations committed to making aid work better for people. Please note that the Misconduct Disclosure Scheme does not handle complaints directly, unless they are related to the quality of implementation (more information). It supports organisations to maintain consistent practices across diverse communities and different contexts, meaning more crisis-affected people will receive the Nov 27, 2023 · CHS Alliance encourages all organisations striving to better meet the CHS to make the most of these new resources, to create robust and effective complaints systems that authentically reflect the needs and voices of those they serve. Aimed at all humanitarian actors and organisations involved in planning, managing or implementing a humanitarian response, this document provides clarification on the Key Actions and Organisational Responsibilities laid out in the CHS and examines some of the practical This paper unpacks the terms “complaints and feedback mechanisms,” looks at the role of complaints and feedback mechanisms in relation to Quality and Accountability more broadly, and explores various areas where the CHS Alliance could consider future work. In March this year the CHS Alliance commissioned KPMG to conduct a review of our CHS verification scheme. Jan 26, 2021 · The Netherlands Government, CHS Alliance and the International Institute of Social Studies are working together on a three-year project to enable people affected by sexual exploitation, abuse, or harassment to obtain accessible and effective assistance to complain and see their complaints addressed. 📣 New vacancy alert! CHS Alliance is hiring a #Complaints and Sexual Exploitation, Abuse, and Harassment (#SEAH) #Investigations Management Advisor This new position will work to advance Both full and associate member organisations must be approved by the CHS Alliance governing Board and adhere to the CHS Alliance membership policies. Since late 2018, the scandals brought by #MeToo The CHS Alliance is a global alliance of humanitarian and development organisations committed to making aid work better for people. Jun 6, 2018 · Among others, Concern is particularly keen to improve their ongoing work on appropriate and effective Complaint and Response Mechanisms (CRM), in line with Commitment 5 of the CHS, and increase their efforts to provide feedback to communities at all stages of their Programme Cycle Management System. Deadline to submit a proposal: Monday 17 May 2021. Through this review, the CHS The CHS Alliance’s complaints mechanism exists to improve complaints handling by its members to meet CHS Commitment 5’s Quality Criterion: “Complaints are welcomed and addressed. Together, we are a movement to strengthen accountability and to put people affected by crisis at the heart of what we do by applying the Core Oct 22, 2018 · Based on the data that has been collected so far within the framework of the CHS Verification Scheme, there is an urgent collective need to better communicate with crisis-affected people and communities and improve our complaints and response mechanisms. Sign the CHS Alliance Conflict of Interest Policy as well as the CHS Alliance Code of Conduct. They are also used in settlement agreements to mutually agree to resolve the dispute and to not take the case to tribunal in exchange of the financial arrangement. Jul 27, 2020 · Here CHS Alliance member CAFOD shares insights into how they are working with partners to meet Commitment 5 of the CHS which states that communities and people affected by crisis have access to safe and responsive mechanisms to handle complaints. Get in touch with us The CHS Guidance Notes and Indicators supplement the Core Humanitarian Standard on Quality and Accountability (CHS). ” Organisations have a responsibility under Commitment CHS Alliance’s new Managing complaints package, funded by USAID, aims to help humanitarian and development organisations, regardless of their size or location, to develop or update an effective complaint management mechanism. If your organisation is a CHS Member, you can use CHS Alliance’s complaints mechanism. The CHS is a globally recognised, measurable standard. CHS Alliance would like to thank the many individuals and organisations consulted in the process of producing this toolkit, for generously sharing their knowledge and expertise. The CHS Alliance will be guided by Board-approved policies on quality, accountability and people management in their means to achieve the vision and mission. It was reviewed by Stephanie Ross, the copyeditor. Apr 27, 2020 · Joining the CHS Alliance this month are three organisations committed to making aid work better from Kenya and the Netherlands. It supports organisations to maintain consistent practices across diverse communities and different contexts, meaning more crisis-affected people will receive the Those who qualify and meet the criteria may describe themselves as CHS Alliance approved trainers on the following specific subjects: the CHS, CHS self-assessment, complaints and response mechanisms (CRM), investigations, management of investigations, and protection from sexual exploitation and abuse (PSEA). CHS Alliance will shortly release detailed guidance on strengthening complaints mechanisms for all organisations that need to improve on this essential part of accountability to affected people. ACKNOWLEDGEMENTS This toolkit was produced by Christine Williamson, Director at Duty of Care International, in close collaboration with Coline Rapneau, CHS Alliance’s PSEAH Manager. Together, we are a movement to strengthen accountability and to put people affected by crisis at the heart of what we do by applying the Core These include researching the costs of running a Complaints & Feedback Mechanism (CFM); reviewing our CFM training course; supporting our members in inter-agency complaints mechanisms; promoting in-country PSEA networks and further developing the PSEA guidance for assessments. Accountability starts at the level of organisations but cannot stop there. The CHS Alliance seeks to maintain its reputation as an alliance of members who undertake high quality and accountable work, provide the best Complaints Process Appeal: If the complainant or member organisation found that the process followed by those involved in this process did not satisfactorily follow the CHS Alliance Complaints Policy and its complementary procedures, an appeal can be made within The CHS Alliance is a global alliance of humanitarian and development organisations committed to making aid work better for people. Together, we are a movement to strengthen accountability and to put people affected by crisis at the heart of what we do by applying the Core The CHS Alliance is a global alliance of humanitarian and development organisations committed to making aid work better for people. These include protection against sexual exploitation, abuse and harassment (PSEAH), localisation and gender and CHS Alliance, 2022 CHS Alliance has produced a foundational paper which considers what a Victim/Survivor-Centred Framework for addressing protection from, and responses to, SEAH might look like in a humanitarian or development organisation, and how it can be operationalised by aid actors. Together, we: Aim for excellence Work as a team Respect and care for each other Act with integrity Think creatively Learn more here Apr 29, 2024 · CHS Alliance resources are available to equip organisations in addressing issues highlighted in this report: Whistle-blower Protection Guidance: practical guidance and policy framework for organisations to develop or update their own whistleblowing policy and to help foster a culture in which people feel safe to speak up. On 1st October, the CHS Alliance, in partnership with the International Committee of the Red Cross (ICRC), launched the 2018 edition of the Humanitarian Accountability Report in Geneva at the Humanitarium. ” The mechanism allows people to raise complaints when a CHS Alliance member’s handling of a complaint, and its subsequent appeal, was unsatisfactory This guide is part of a collection of CHS Alliance resources aimed at facilitating an eficient complaint mechanism and complaint management process. Independent verification CHS Independent Verification provides organisations with an external, independent assessment of capacity and improvement against the CHS. Together, we are a movement to strengthen accountability and to put people affected by crisis at the heart of what we do by applying the Core What is Protection from Sexual Exploitation, Abuse and Harassment? We all have a part to play in protecting those Verification data collected by the CHS Alliance shows that Commitment 5 of the CHS scores the lowest in terms of implementation of the nine CHS Commitments. It also provides an opportunity to seek input from those who raised This toolkit has been designed by CHS Alliance to assist organisations to develop, implement, and review an effective and integrated Code of Conduct (CoC) that is aligned with their organisational goals and Human Resources (HR) and people management systems. The guide explains the structured investigation processes necessary to professionally investigate Sexual Exploitation, Abuse and Harassment (SEAH) incidents in the humanitarian and . Managing Complaints: a Best Practice eLearning for Aid Organisations Recommended for both new and experienced development and humanitarian workers, this 70 minutes curriculum provides knowledge and guidance for anyone responsible for the complaints management systems within their organization. 2022-2024: CHS Alliance co-chaired the IASC Task Force 2 on Accountability to Affected People. We believe organisations deliver higher quality, more effective aid when they are accountable to the people they serve. Meet our dedicated team The team is guided by our organisational values and our code of conduct. It promotes equitable and collaborative relations between people and communities and Sexual Exploitation, Abuse and Harassment (SEAH) Investigation Guide: Recommended Practice for the Humanitarian and Development Sector is the foundation of the SEAH Investigator Qualification Training Scheme (IQTS). The publication looks at the issue of change under the light of mainstream change theories, dissecting six topics to figure out what works (or doesn’t) and why, from cash transfer Sep 16, 2022 · KPMG was retained by the CHS Alliance to conduct a review of the existing Verification Scheme and make recommendations for the way ahead. ” Useful templates and tools created to support you in your role and help you conduct your investigation. Jun 17, 2021 · The CHS Alliance is a global alliance of humanitarian and development organisations committed to making aid work better for people. It’s received very Organisations who have used CHS verification over the long term have shown improvements on the lowest-scoring PSEAH indicators, such as consulting with communities on complaints mechanisms and information sharing. The CHS assesses performance in priority issues Alongside trends in quality and accountability, the data from CHS verification can also tell us a lot about the performance of aid organisations across a range of issues that are critical to supporting crisis-affected people. Together, we: Aim for excellence Work as a team Respect and care for each other Act with integrity Think creatively Learn more here Apr 27, 2020 · Joining the CHS Alliance this month are three organisations committed to making aid work better from Kenya and the Netherlands. Verification data collected by the CHS Alliance shows that Commitment 5 of the CHS scores the lowest in terms of implementation of the nine CHS Commitments. Together, we are a movement to strengthen accountability and to put people affected by crisis at the heart of what we do by applying the Core Articles, resources, events and training workshops around quality, accountability, the Core Humanitarian Standard and PSEAH The CHS Alliance is a global alliance of humanitarian and development organisations committed to making aid work better for people. It supports organisations to maintain consistent practices across diverse communities and different contexts, meaning more crisis-affected people will receive the The CHS Alliance has The Core Humanitarian Standard on Quality and Accountability (CHS) at the centre of its work. Chain of Custody Complaint Information Evidence Evaluation Matrix Evidence Log Interview Plan Investigation Plan Note to File Oath of Confidentiality Risk Assessment Table of Findings Terms of Reference Witness Notification Dec 23, 2023 · CHS Alliance’s new Managing complaints package, funded by USAID, aims to help humanitarian and development organisations, regardless of their size or location, to develop or update an effective complaint management mechanism. In March 2019, CHS Alliance commissioned KPMG to conduct a review of its CHS Verification Scheme. [1] This scheme has been used by more than fifty organisations since 2016, undergoing self-assessment or third-party evaluation with our partner HQAI. Minutes of the Constitutive General Assembly of the CHS Alliance held on 9 June 2015 at the Mayfair Hotel, Nairobi, Kenya. Together, we are a movement to strengthen accountability and to put people affected by crisis at the heart of what we do by applying the Core Jun 23, 2022 · The CHS Alliance is a global alliance of humanitarian and development organisations committed to making aid work better for people. The purpose of the Complaints Policy and Procedure is to increase the level of member and stakeholder satisfaction with the work of the Alliance by being receptive to complaints and resolving them in an efficient, effective and professional manner. A culture of Minutes of the General Assembly vote of the CHS Alliance held on 29 November – 03 December 2021 online. Our objectives are: Improved delivery of the CHS Commitments A stronger CHS Alliance movement A more accountable aid system Values There are five core values that guide the staff of the CHS Alliance. In the process of developing this toolkit the author drew on many sources, including documents from various organisations from the aid sector; public research Sep 25, 2020 · Further, despite strong ambitions, for DRC the lack of engagement with displacement-affected people came to light during the CHS certification compliance audits (2017 and 2019), where independent accredited auditors repeatedly highlighted areas of non-conformity to Commitment 5 of the CHS on complaints handling systems. In cases where a conflict of interest exists that makes it inappropriate for Committee representative to participate in the review of a particular complaint, (including but not limited to, cases in which complaints are brought against a Committee representative’s agency), the representative will Mar 22, 2024 · At the end of July 2020, the CHS Alliance submitted its feedback to the Steering Committee of the Legal Review of the Aid Worker Registration Scheme, coordinated by DFID in the UK. 2023: CHS verification recommended as a solution to advancing accountability to affected people in an IASC donor review. They joined the CHS Alliance this year and have been champions of the CHS and accountability since. The aim of The CHS Alliance is a global alliance of humanitarian and development organisations committed to making aid work better for people. Complaints against CHS Alliance member organisations The CHS Alliance’s complaints mechanism exists to improve complaints handling by its members to meet CHS Commitment 5’s Quality Criterion: “Complaints are welcomed and addressed. References to complaints and feedback mechanisms appear in various elements related to the Core Humanitarian Standard (CHS): in the Commitments; quality criteria; key actions; guidance notes; and indicators. The review comprises an assessment of the current Verification Scheme, and a desk study of verification schemes used by comparable organisations. Mar 28, 2025 · EDHN is in the process of joining CHS Alliance and aiming to become the first national organisation in Niger to achieve CHS Certification. Managing Complaints Package: guidance to develop or update an effective The CHS Alliance is a global alliance of humanitarian and development organisations committed to making aid work better for people. Join the CHS Alliance: Explore opportunities to join the CHS Alliance, the global network of humanitarian and development organisations commmited to making aid work better for people. This scheme has been used by more than fifty organisations since 2016, undergoing self-assessment or third-party evaluation with our partner HQAI. Jul 21, 2022 · At CHS Alliance we commend the efforts of our member to create and share vital resources on how they can better meet the CHS. I have also recently joined the CHS Alliance’s Donor Recognition Working Group to share LM International’s experiences and push for wider recognition of CHS among global donors. Jul 23, 2020 · The CHS Alliance is a global alliance of humanitarian and development organisations committed to making aid work better for people. 1. Organisations often have policies in place related to complaints and feedback, but putting those policies into practice often proves challenging. However, the table This paper unpacks the terms “complaints and feedback mechanisms,” looks at the role of complaints and feedback mechanisms in relation to Quality and Accountability more broadly, and explores various areas where the CHS Alliance could consider future work. 📣 New vacancy alert! CHS Alliance is hiring a #Complaints and Sexual Exploitation, Abuse, and Harassment (#SEAH) #Investigations Management Advisor This new position will work to advance Dec 12, 2022 · The CHS Alliance is a global alliance of humanitarian and development organisations committed to making aid work better for people. Apr 27, 2020 · CHS Alliance currently runs the following member-only Communities of Practice (CoPs) that turn theory into collective action for strategic areas under the CHS: Accountability to Affected People Protection from Sexual Exploitation, Abuse and Harassment CHS Verification Join our CoPs What’s a CoP? Each CHS Alliance CoP is a forum to exchange good practice, solve problems and explore new ideas Our objectives are: Improved delivery of the CHS Commitments A stronger CHS Alliance movement A more accountable aid system Values There are five core values that guide the staff of the CHS Alliance. Dec 17, 2020 · Following on from a Global CHS Exchange workshop on digital complaint mechanisms, CHS Alliance member World Vision programme staff and practitioner-researcher Mayumi Fuchi share their reflections on adapting the feedback loop in the time of covid Nov 27, 2023 · Nabd Development and Evolution Organisation (NDEO) is a Yemeni organisation that aims to provide stabilisation in society through sustainable development work. Undertaken by an independent third party, the process involves document reviews, interviews with key staff, partners and communities and people affected by crisis, as well as direct observation at selected project sites. Due to the changes and learning in the sector over recent years with regards to complaint handling and investigations, it is Jul 23, 2020 · The CHS Alliance is a global alliance of humanitarian and development organisations committed to making aid work better for people. Partnership is core to CAFOD’s way of working. This guide does not outline how to set up a complaint mechanism, methods for receiving a complaint (such as digital or mailbox channels for reporting), or how to conduct detailed investigation procedures or resolution processes. The scheme created four years ago, offers four options for organisations to measure their performance against the CHS. If you are interested to know more and apply for this consultancy, please click here. Nov 9, 2022 · Consultancy opportunity to lead the design and development of the CHS Good Practice Complaints Handling Guidance, Toolkit and associated e-learning training package. Background The handling of complaints is of critical importance to the CHS Alliance, as it is an integral part of the Core Humanitarian Standard (CHS), its verification processes and the commitment the CHS Alliance membership makes to quality and accountability. n5073 ayrydb vqc nnhtu mhyb4 twv thq gkrrl9g im wrf